A little satisfaction

I called JJ's DHS caseworker. I got no reply. However, I'm told these caseworkers from Philadelphia have huge case loads and not to be surprised if it takes a couple of days to hear from her. So, last night, I sent her an email, saying I knew she was very busy, but I had some concerns about JJ and the Children's Home and would appreciate a phone call when she had a chance.
She called me this morning. I explained some things to her...how they only let him visit for three out of the six Easter vacation days, how he's still in the Acopian center, even though his 30 day "punishment" period was over two weeks ago. I told her how some staff, off the record, told me administrative staff are doing things to purposely piss him off, so when he gets angry (For the record, the kid's biggest problem is his anger issues) they can punish him for it. I said that staff has told me that we need to do what we can to get him out of there for his own good. I said that no one ever returns my phone calls when I call about him, and that we can't even get a date as to when he can come and stay with us, and that they won't even let him sleep over when he visits. SHE WAS LIVID!
It seems she called and requested that he be allowed to spend his entire Easter break with us and they said "No problem". She was also assured that he would only spend 30 days in the Acopian Center. She was really pissed about the way they "test" him by doing things to make him angry and said that wasn't the least bit theraputic, in fact it boarders on abuse. She also said their goal is to get kids into foster homes as quickly as possible, and there should be nothing holding the process up. I told her about my warning not to "step on anyone's toes" or else it would get held up even more. She intends to call there today, to check on how things are going. She's not going to mention our phone call. She's going to ask how JJ's making out since he's been out of the Acopian center and how he enjoyed his Easter break with us. She also said she's going to make an unannounced visit there next week...just to shake things up.
She was very nice, very reassuring and SO NOT like dealing with someone from an agency notorious for being bogged down with red-tape and case overloads. She's also going to personally pick JJ and his brother up next Saturday, take them to visit their brother in Philadelphia foster care, then bring them both back to my house for the rest of the weekend.
She told me she'd get back to me as soon as she heard anything from the Children's Home and I should feel free to call her anytime if things like this continue. She also said that she's glad I'm involved in JJ's life, and this is exactly what he needs, someone to fight for him and show him that they're there for him. I'm so glad I called!